How to add an organisation to your eConnect environment and activate it via iDEAL | Wero or invoice.
Before you can send or receive invoices via eConnect, you need to add an organisation to your environment and activate it. After activation your organisation is automatically registered on the Peppol network.
Go to My environment and click Add organisation.
The platform searches the Chamber of Commerce database (Netherlands) and the KBO database (Belgium) using your Chamber of Commerce number, enterprise number or company name. Once your organisation is found, the company details are filled in automatically.
Select your organisation from the search results and confirm the addition.
Organisation not found? With very recent Chamber of Commerce registrations the platform may not find your company yet. The database can lag a few weeks behind. Submit a support request via support.econnect.eu; support investigates why your organisation cannot be added and advises on next steps. In some cases, support may be able to add the organisation manually. More in Organisation not found during registration.
If your organisation is not found, this is usually related to a recent Chamber of Commerce registration. The platform uses Purple Pages, a proprietary database that is periodically synchronised with the Chamber of Commerce (Netherlands) and KBO (Belgium). New registrations can therefore lag a few weeks behind. In that case you can submit a support request via support.econnect.eu: support investigates why your organisation cannot be added and advises on next steps. In some cases, support may be able to add the organisation manually, after which you complete the activation yourself. Read more in Organisation not found during registration.
Note: iDEAL is now known as iDEAL | Wero and will transition to Wero only in 2027.
The fastest way to activate your organisation is via an iDEAL | Wero payment of one cent. After payment the platform compares the name on your bank account with the organisation name registered at the Chamber of Commerce.
In most cases this is processed automatically and your organisation is active within moments. Sometimes the name on the bank account differs from the official Chamber of Commerce name, for example because your bank abbreviates the name or because your company has both a statutory name and a trade name. In that case the support team activates your organisation manually after a brief verification.
Tip: preferably use a business bank account registered in the name of the organisation you want to activate. This prevents delays during the name verification.
Unable or prefer not to pay via iDEAL | Wero? Choose activation via invoice instead. You will receive an invoice of EUR 15 that you can transfer. After receiving the payment, the support team activates your organisation. This typically takes a few business days.
This method is also the default for Belgian organisations, because iDEAL | Wero currently only supports Dutch bank accounts for activation.
After activation your organisation is immediately ready to use:
You can manage multiple organisations in the same environment. This is useful if you have a holding company with subsidiaries or if you invoice for multiple branches. Each organisation gets its own Peppol registration and its own invoice numbering settings. The transaction credit is shared across all organisations in the environment.
Go to My environment > Add organisation to add another organisation. The activation process is the same as for the first organisation.
Want to add a foreign organisation (for example a German or Italian company invoicing a Dutch client)? Follow this route:
Go to My environment and click Add organisation.
If the company does not appear in the search results (no Chamber of Commerce number or enterprise number), choose "I want to enter the details myself" and fill in the company details manually.
The eConnect team verifies the submitted details manually. Once completed, the organisation is created in the platform.
Activation costs for foreign companies amount to EUR 15 excluding VAT and are processed manually. After activation the company is automatically active on the Peppol network.
Tip: if the country of the foreign company is not available in VPD/Purple Pages, contact support for manual registration.
If you have chosen manual activation via invoice, there is no option to cancel. To start over — for example with a different bank account or a different activation method — the organisation must be removed by support. eConnect will then credit the activation invoice. After that you can re-add the organisation and activate it again via the regular method.
Contact support via support.econnect.eu and provide your environment and the Chamber of Commerce number of the organisation you wish to re-register.
Ready to start sending invoices? Create an account on platform.econnect.eu.
Activate organisation
Activation via iDEAL | Wero costs one cent and serves as identity verification. If you choose activation via invoice, the cost is EUR 15 excluding VAT. For Belgian organisations, activation via invoice is the standard method because iDEAL | Wero currently only supports Dutch bank accounts.
Sometimes the name on your bank account differs from the official Chamber of Commerce name, for example because your bank abbreviates the name or because your company has both a trade name and a statutory name. In that case the support team activates your organisation manually after a brief verification. You will receive an email about this. Do not retry the payment.
Yes. Choose "Add organisation" and then "I want to enter the details myself" if the company does not appear in the search results (no Chamber of Commerce or enterprise number). Fill in the details manually; the eConnect team verifies and creates the organisation. Activation costs EUR 15 excluding VAT (processed manually). After activation the company is automatically active on the Peppol network. If the country is not available in VPD/Purple Pages, contact support.
Yes, after activation your organisation is automatically registered for sending invoices via Peppol. To also receive invoices via Peppol, you need to enable that separately in the organisation settings under Extra information. Receiving is a paid service and requires at least a Basic subscription and sufficient transaction credit.
Activation via invoice cannot be cancelled once the invoice has been created. To start over with a different method, support must remove the organisation. eConnect will credit the activation invoice. Contact support.econnect.eu with your environment and Chamber of Commerce number. You can then re-add and activate the organisation.
When customers report that an organisation "was not saved", the organisation has in most cases been created successfully but not yet activated. This is not a failed save, but a missing activation step. Open the organisation and click Activate now on the organisation page. Only after activation is the organisation ready for use, including for Peppol. Activating is not the same as saving; "not saved" is a customer description for the missing activation step.
Yes. Payment of the platform invoice by a different (parent) legal entity than the registered entity does not block activation. Activation is linked to the registered entity; the payment is settled against the invoice number regardless of who pays. If eConnect is aware that the paying party is indeed the parent company, the subsidiary will be activated normally. We recommend paying from the bank account in the name of your own organisation to avoid any confusion during the name verification.
This message means that the primary identifier (OIN or Chamber of Commerce number) is already linked to an existing activation in the platform. This often occurs because you — or a colleague — previously registered the company in another account or environment.
First check whether another account or environment exists in which the organisation is active. If so, resolve the duplicate through that account. Support cannot simply release, delete or transfer the identifier, as this may have unintended effects on the other registration.
An organisation can only be activated if at least one identifier has been verified. If that is not the case, the platform only shows the manual activation method; the iDEAL | Wero option is not shown at all.
The most common cause is choosing the wrong country when adding the organisation. For example: a Belgian organisation is added while "NL" is selected as the country. As a result, no identifier is verified. The error message then reads something like "Verify one of the identifiers before the organisation can be activated".
Solution: re-add the organisation with the correct country, so the identifier can be verified. After that, the organisation can be activated via iDEAL | Wero or invoice.
Note: this is a different scenario than a failed name check after an iDEAL | Wero payment (see the question above, "My iDEAL payment succeeded but my organisation is not active, what now?"). In that scenario the automatic payment option is shown, but the payment itself does not immediately lead to activation.